Norton Internet Security or Norton Firewall Assistance

If you are having trouble logging on to the databases, and have Norton Internet Security or Norton Firewall installed on your computer, try using the following instructions. This example uses NetLibrary from FIRSTSEARCH as the example:

Many new computers come bundled with Norton Internet Security (NIS) or Norton Personal Firewall (NPF) already installed. By default NIS and/or NPF block all referring web pages. The result of this action is missing graphics or content on some web pages. Rules can be created to allow missing content to properly display on affected sites.

Passing referrer information to specific Web pages in Norton Internet Security and Norton Personal Firewall

Situation:

You want Norton Internet Security or Norton Personal Firewall to pass referrer information to a specific Web page; www.netlibrary.com in this case.

Solution:

Some Web pages require referrer information before allowing you to view their page. If you want to allow referrer information to pass to a particular Web page, you must create a rule for it.

To create a rule that permits referrer information:

1. Open Norton Internet Security or Norton Personal Firewall
2. Do one of the following:
  • In Norton Internet Security or Norton Personal Firewall 2003: Click Options > Internet Security, and then click the Web Content tab
  • In Norton Internet Security or Norton Personal Firewall 2004 or newer: Double-click Privacy Control, and then click Advanced
  • 3. In the bottom of the Advanced window, click Add Site
    4. In the New Site/Domain box, type the name of the site that you want to receive the referrer information (firstsearch.oclc.org, and click OK. The site name appears in the left frame of the Options window
    5. Click the name of the new site (firstsearch.oclc.org)
    6. On the Global Settings tab, under the Information about visited sites section, uncheck Use default settings
    7. Click Permit
    8. Click OK to close the Options window
    9. Repeat each step for all database links that have this issue

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