Technology for Technicians


  2. A. Course Title: Technology for Technicians
    B. Course Number: FM 113 - 30501
    C. Semester: Fall 2017
    D. Days/Time: M T W Th 2:00:00 PM - 3:30:00 PM
    E. Credit Hours: 3
    F. Instructor: Williams, Kelley
    G. Office: Don Whitaker Automotive Technology Center (ATC) 237
    H. Email Address:
    I. Office Phone: (575) 492-2865
    J. Office Hours: Monday: 11:30:00 AM-12:30:00 PM (MST);
    Tuesday: 11:30:00 AM-12:30:00 PM (MST);
    Wednesday: 11:30:00 AM-12:30:00 PM (MST);
    Thursday: 11:30:00 AM-12:30:00 PM (MST);
    Friday: 11:30:00 AM-12:30:00 PM (MST);
    K. Time Zone: Mountain Time
    L. Prerequisite(s): Each student must be officially accepted into the ASSET Program according to Ford and NMJC entrance requirement polices.
    M. Corequisite(s):
    N. Class Location: WAC242

    This course is an introduction to the computer technology skills required of automotive technicians. Areas of instruction include basic computer operations, the installation and use of software, navigation of Windows and related applications, the use of electronic service information, programming diagnostic devices, and the reprogramming of vehicle on-board computers. Also included is instruction in the sending and receiving of electronic mail (e-mail), and basic Internet applications. This is a three credit hour course.


    This course incorporates fundamentals important to obtaining employment upon graduation. It may not be suitable if used as a transfer to institutions of higher learning. Please consult with the receiving institution if you intend to transfer this course credit to another institution.



    Tools and Equipment

    ASSET students are required to provide their own basic tool set as outlined in the NMJC/ASSET Student Information Manual. This tool set must be on campus and complete during all on-campus training sessions. The set must also be complete and in good working order at the sponsoring dealership during every coop session. It is the student’s responsibility to replace all lost or broken tools. Each ASSET student has a considerable investment in tools and they are very important to the accomplishment of course objectives. Students are encouraged to have their tools marked and keep them secure and clean.

    A considerable investment in special tools, equipment, and service literature has been made by NMJC and Ford Motor Company to support the ASSET students’ training. The proper use and care of these items by students is expected at all times. Abuse and loss of tools, equipment, and service literature are not acceptable. Loss of these materials will deny essential training for classmates and future class members. Care of these items is directly related to productivity on the job. Having the proper equipment in good working order directly impacts the income of both the technician and the employer. It also has significant impact on customer satisfaction with Ford Motor Company vehicles and service.

    Dress Requirements

    The main objectives of the ASSET program are to develop a professional and productive automotive technician. Proper image and appearance are an important part of becoming a professional. One of the goals of the ASSET program at NMJC is to help students develop a positive self image and to help develop their full potential as an automotive service professional. In the achievement of this goal, a positive image conscious approach is stressed throughout the program.

    A neat, clean appearance is essential in developing the desired professional attitude. Employers like their employees to wear appropriate uniforms because of this factor and its influence on customer relations and safety. To help promote this ideal, sponsoring dealers provide work uniforms for their students. Students are expected to wear these uniforms and keep them clean and in good repair.

    Uniforms must be worn whenever students are participating in any class activity on campus. Shirts should be properly tucked into trousers. Also, leather work shoes, provided by the student (tennis shoes are not allowed), should be worn at all times. If the employer does not provide uniform pants, students will provide pants that meet industry and NMJC standards.

    Compliance with the uniform requirement will contribute to good grades. Non-compliance can be reason for not allowing a student to attend class or lab work. Neat and clean grooming of hair and beards is also highly encouraged in the program. Long hair can be a safety hazard when working on vehicles. Therefore, students are encouraged to wear hair and beards at appropriate lengths.

    Personal Protective Equipment (e.g. eye and hearing protection)

    Text Book: Understanding Computers: Today and Tomorrow, Introductory 15th ED
    ISBN: 978-1285767307

    FCSD handout books and materials related to this course (available in the book store)


    Suggested Course Materials

    3” – 3-ring binder

    Locker padlock


    You can buy your books online at the NMJC Bookstore.


    Students attending New Mexico Junior College will be evaluated according to the following grading scale:

    						90 - 100%	=	A
    						80 -  89%	=	B
    						70 -  79%	=	C
    						60 -  69%	=	D
    					 	 0 -  59%	=	F

    A. Course Grade
    Student performance and knowledge acquisition will be monitored using projects completed, lecture and reading quizzes, periodic major segment tests, a final examination, attendance and the instructor's personal evaluation of the student's progress and attitude. The final course grade will be earned and distributed based on the items listed below.

    Attendance (see attendance and preparedness policy)

    Daily Preparation (see attendance and preparedness policy)



    Classroom Assignments


    Lab Work (see lab exercises grading policy)

    Wearing of Work Clothes

    Wearing of Safety Glasses

    Following of Safety Rules


    Attitude and Cooperation

    B. Laboratory Activity
    Student performance and skill development will be evaluated by monitoring the completion of work sheets, workbooks, and demonstrated skill performance to a time and quality standard. Instructor one-on-one critique will be used to determine proficiency in skill performance areas. Performance objectives incorporated into work sheets and workbooks account for a significant portion of the lab grades received. In addition, students will be evaluated on their ability to exhibit professionalism. This includes wearing of appropriate work clothes, attitude and cooperation, following safety rules, and overall appearance.

    C. Grade Definitions
    Grades are based upon the quality of work done, that is, upon the actual accomplishment in courses offered for credit. Grades indicating the standing of students are issued at the end of each semester. Mid-semester grades are preliminary nature only for the use of the counselor and staff, and are made known to the students only for counseling purposes. The mid-semester grades will not appear on the student’s college record. Letter grades are defined in the NMJC catalog. The same definitions are used for this course. They are as follows:

    A = Superior Work
    B = Better than Average
    C = Average
    D = Passing
    F = Failing

    D. In keeping with NMJC policy, all work for Incomplete (I) grades must be made up within a period of one semester. (See current NMJC Incomplete Grade policy for additional information.)

    E. All Ford (FM) courses must be completed with a “C” or better to meet graduation requirements.

    F. Attendance and Preparedness Policy
    See Attendance and Preparedness Handout.

    G. Lab Exercises Grading Policy

    Lab exercises will be directed and documented through the use of worksheets. Students will complete specific tasks identified by the worksheet and respond to related questions as indicated. The instructor’s electronic grade book is the official record of worksheet completion/task competency. Students will be given regular reports of their progress in lab assignments. Points for worksheets will be awarded in the following manner:

    4 = Student has demonstrated hands-on competency in performing the task(s) identified by the worksheet and responded to related questions with 100% proficiency.

    3 = Student has demonstrated hands-on competency in performing the task(s) identified by the worksheet and responded to related questions with at least 80% proficiency.

    1 = Student has attempted to demonstrate hands-on competency in performing the task(s) identified by the worksheet, but requires more practice and/or responded to related questions with less than 80% proficiency.

    0 = Student has not attempted to complete the task(s) identified by the worksheet.


    New Mexico Junior College’s institutional student learning outcomes represent the knowledge and abilities developed by students attending New Mexico Junior College. Upon completion students should achieve the following learning outcomes along with specific curriculum outcomes for respective areas of study:


    A. General Course Objectives

    After completing this course, the student should be able to perform repairs, adjustments, and diagnostic procedures with demonstrated proficiency in Ford car and light truck service procedures. Additionally, the student should be able to enter full-time employment as a Ford and/or Lincoln-Mercury automotive dealership technician and should have the necessary skills, knowledge, and attitudes that will enable him/her to retain this employment and to continually make acceptable progress in this field.

    B. Objective Accomplishment

    Course objectives will be accomplished by providing the following learning activities:

    Study and discussion centered on the operational principles and safety aspects of specific hand tools, shop equipment, and hazardous materials.

    Study will include component purpose and design factors in appropriate areas and the laws and principles governing the component’s design and operation.

    Instruction focused on the development of a knowledge base that will provide the student with insight and understanding of the operational characteristics and associated failure modes of the components and systems being studied. Each student will facilitate this process through personal study, knowledge application, and task performance.

    Instruction to provide the knowledge necessary to perform repairs, adjustments, and diagnostic procedures with demonstrated proficiency.

    Performance objectives designed to support the development of industry guideline skill achievement by each student throughout the instructional period.

    C. Specific Course Objectives/Competencies

    After successful completion of this course, the student will be able to perform the following tasks and/or demonstrate knowledge in the following subjects related to the automotive repair industry and Ford Motor Company vehicle service specifications and guidelines.

    Describe basic computer hardware components and their functions.

    Describe the function of computer software.

    Demonstrate the proper procedures to follow when loading various software applications.

    Demonstrate the basic skills required to operate in the Windows environment.

    Perform update operations to the World Diagnostic System (WDS).

    Perform electronic information searches using the SBTS.

    Perform updating procedures on the New Generation Star Tester (NGS).

    Flash Program vehicle control modules utilizing the NGS and the WDS.

    Identify basic e-mail functions.

    Identify basic Internet functions.

    Demonstrate the ability to compose, send, and receive e-mail.

    Demonstrate the ability to perform basic Internet search operations.

    Demonstrate the ability to utilize the functions of the PTS website.




    All course participants must pass the Automotive Safety Test with a final score of 100%.

    It is the responsibility of all concerned to sustain a safe learning environment in the ASSET classroom and lab. Students must use all the safety precautions they have been taught and shown, discuss anything they are unsure of with their instructor, and report any unsafe condition to their instructor immediately. Every student should know the location of fire extinguishers and other safety equipment as well as procedures for first aid and for other emergencies, such as the need for emergency eye wash.

    All persons must wear approved eye protection at any time lab activities are in session--NO EXCEPTIONS


    Students will be held responsible for the information on these pages.

    Academic Honesty
    Each student is expected to maintain the highest standards of honesty and integrity in online academic and professional matters. The College reserves the right to take disciplinary action, up to and including dismissal, against any student who is found guilty of academic dishonesty or otherwise fails to meet these standards. Academic dishonesty includes, but is not limited to, dishonesty in quizzes, tests, or assignments; claiming credit for work not done or done by others; and nondisclosure or misrepresentation in filling out applications or other College records. Cheating or gaining illegal information for any type of graded work is considered dishonest and will be dealt with accordingly.

    Americans with Disabilities Act (ADA) Information
    Any student requiring special accommodations should contact the Special Needs Student Services Coordinator at (575) 492-2576 or by e-mail at

    Attendance Policy
    Attendance is required at every session of each course for which the student is enrolled. When unavoidable circumstances make attendance impossible, students must provide a satisfactory explanation of their absences to their professors. College-sponsored activities are considered excused absences and the appropriate sponsor of those students who will be absent from class will notify professors. Students having absences due to college-sponsored activities will need to make arrangements with the affected classes / professor to take care of required work; however, arrangements for make-ups should be made within a reasonable time frame, usually within one week of the absence. Regarding make-up work, absences due to late registration are considered the same as regular absences.

    Cell Phones/Pagers
    All cell phones and pagers must be turned off when the student is participating in any lecture, laboratory, or other learning activity.

    Classroom Conduct
    The professor is responsible for maintaining a class environment best suited for effective learning. By registering for this class, the student is assumed to have entered into an agreement with New Mexico Junior College and the professor to attend the class regularly and to behave in an appropriate manner at all times. Disruptive behavior may result in the student being removed from the class.

    Food and Drink Policy
    Food items and soft drinks may not be consumed in NMJC classrooms. Students are also discouraged from bringing food and drink items into the classroom even though these items remain in sealed packaging. Bottled water is permissible.

    No Children in the Classroom
    In order to adhere to instructional procedures as well as maintain the safety of children, NMJC’s policy of no children in the classrooms (lecture, lab, etc.) will be followed.

    Offering the work of another as one’s own, without proper acknowledgment, is plagiarism; therefore, any student who fails to give credit for quotations or essentially identical expression of material taken from books, encyclopedias, magazines and other reference works, or from the themes, reports, or other writings of a fellow student, is guilty of plagiarism. Plagiarism violates the academic honesty policy and is considered cheating.

    Smoking/Use of Tobacco
    New Mexico Junior College is cognizant of the health hazards associated with smoking / use of tobacco for the smoker, as well as the non-smoker. In an effort to provide a healthy environment for students, employees, and others who may frequent the campus, NMJC prohibits smoking / use of tobacco inside any campus building or facility.

    Tutoring Assistance
    Free tutoring services are available to all NMJC students through Brainfuse and the Academic Success Center located in Mansur Hall room 123 and 124.

    Withdrawal Policy
    Regular, punctual attendance is required for all classes at NMJC. Although the professor has the right to drop any student who has missed the equivalent of 2 weeks of instruction (based on a 16 week semester) whether it’s a face to face, online, or a hybrid course, it is not guaranteed that the professor will drop the student. If the student chooses to stop attending a class, he/she should withdraw from the class by accessing your student account in the T-Bird Web Portal at, or submitting the required paperwork to the Registrar’s Office by 5:00 p.m. on Friday, September 29, 2017. All students are encouraged to discuss their class status with the professor prior to withdrawing from the class.


    This Course will follow the following general outline. The instructor may alter the outline as warranted or needed.

    A. Computer Hardware
    B. Computer Software
    C. Windows Operation
    D. E-mail Applications
    E. Internet Applications
    F. Diagnostic Terminals
    G. Electronic Service Information
    H. Distance Education
    I. Multimedia Training
    J. Diagnostic Devices
    K. Vehicle Control Modules
    L. Review and Testing