Microcomputer Repair and Upgrade II


  2. A. Course Title: Microcomputer Repair and Upgrade II
    B. Course Number: CS 233M - 10045
    C. Semester: Spring 2018
    D. Days/Time: Online
    E. Credit Hours: 3
    F. Instructor: Alcos, Sherhil
    G. Office: C.M. Burke University Center (UC) 229
    H. Email Address:
    I. Office Phone: (575) 492-2652
    J. Office Hours: Tuesday: 3:00:00 PM-5:00:00 PM (MST);
    Wednesday: 3:00:00 PM-5:00:00 PM (MST);
    Thursday: 3:00:00 PM-5:00:00 PM (MST);
    My preferred method of communication is through Canvas Inbox. I will respond to messages within 24 hours on weekdays and 48 hours on weekends. In-Person meeting is by appointment ONLY although I am usually in my office from 8-5 Monday to Friday.
    K. Time Zone: Mountain Time
    L. Prerequisite(s): There are no prerequisites for this class
    M. Corequisite(s): There are no corequisites for this class
    N. Class Location: Virtual

    This course is designed to develop skills in regards to routine preventive maintenance of PC's hardware and software troubleshooting, motherboard testing, adding replacement boards and peripherals, and upgrading the central processing unit. Upon successful completion of this course, the student will be prepared to attempt to take the A+ certification exam. This is a three credit hour course.


    There is no guarantee of transferability and the student is advised to check with the receiving institution if they intend to transfer to another institution.



    Computer Repair and Upgrade

    LabSim ISBNs 978-1-935080-42-8

    Fairly new computer Desktop or Laptop (see computer requirements)
    Reliable Internet Connection with at least 5 Megabits per second
    Computer Desktop or Laptop with Webcam and Microphone
    Non-working computer tower or laptop to disassemble
    Netflix and/or Hulu Subscription

    **** If you completed Computer Repair and Upgrade I and purchased a code for the above, you will not need to re-purchase. Computer Repair and Upgrade II is a continuation of the Part I and we will be using the same software program.


    You can buy your books online at the NMJC Bookstore.


    Students attending New Mexico Junior College will be evaluated according to the following grading scale:

    						90 - 100%	=	A
    						80 -  89%	=	B
    						70 -  79%	=	C
    						60 -  69%	=	D
    					 	 0 -  59%	=	F

    Grade Distribution

    Pre-Tests 5%
    LABs 40%
    Discussions 10%
    Practice Questions 25%
    Final Exam 20%
    TOTAL 100%

    Pre-Tests - The Pre-Tests are required to get the students ready for the part 2 of the A+ course. This is a review of A+ part 1 which includes PC Technician, System Components, Peripheral Devices, Storage and Networking.
    LABs - The LABs are from Test Out. Each lab has a video, audio, an option to show closed captioning or transcripts.
    Discussion - The Canvas discussions cover latest technology, tips and tricks for technicians, sharing of learning experiences, reflection, soft skills development, etc. You will be required to either read an article, perform a task, watch a video clip or attend a synchronous discussion via Chat or the discussion board. You are to answer the questions by Wednesday and answer to three (3) of your classmates between Thursday and Monday. A rubric will be used to evaluate your participation.
    Practice Exams - The practice exams are provided by Test Out. These are sample questions that are similar to that of the certifications. In order to pass the practice exams, you should score at least an 80%. You will save the exam report of your first attempt and your last attempt. You can keep on taking it until you get at least an 80%. Each of the reports must show the expanded incorrect responses for the instructor's review.
    Final Exam - The Final Exam is composed of the 6 modules. It will be open from 5/7/18 until 5/9/18 to give you plenty of time. You will have to use the Remote Proctor Now that will cost you a small fee or if you are a local student, you will have to schedule a time with the NMJC Testing Center. Further instructions will be given as we get closer to the Finals week.

    Course Policies

    *****This is a VERY INTENSIVE course and by proceeding, you acknowledge the course policies below and you fully understand the demands of this course. The high-quality standard of work and participation are expected from YOU. *****

    Retrieving Grades from T-BirdWeb Portal
    Go to the New Mexico Junior College T-BirdWeb Portal login page. Please enter your User Identification Number (ID), which is your Banner ID, and your Personal Identification Number (PIN). When finished, click Login.

    Tips for Success in Online Courses:
    1. Log in to class regularly.
    2. Pay attention.
    3. Take notes.
    4. Keep up with readings and assignments.
    5. Ask questions when you do not understand something.
    6. Utilize your professor’s office hours and e-mail.
    7. Read the text.
    8. Adhere to the deadlines posted in the course outline.


    New Mexico Junior College’s institutional student learning outcomes represent the knowledge and abilities developed by students attending New Mexico Junior College. Upon completion students should achieve the following learning outcomes along with specific curriculum outcomes for respective areas of study:


    Students in the Business/Computer Science Departments should be able to:
    1) Demonstrate an understanding of industry specific ethics (self & community),
    2) Prepare and interpret documents,
    3) Interpret and characterize data appropriate to the course (critical thinking),
    4) Demonstrate computer skills appropriate to the course, and
    5) Demonstrate the value of professionalism in the workplace.


    At the end of the course, students will be able to:
    • Identify and explain the function of computer hardware components
    • Identify the factors that go into an individual or organizational decision on how to purchase computer equipment
    • Identify and explain how to maintain computer equipment
    • Demonstrate troubleshooting processes relating to computer hardware problems
    • Identify and explain the various types of network hardware
    • Demonstrate troubleshooting processes relating to Network problems
    • Demonstrate and explain how to install and configure desktop and laptop hardware and components
    • Explain how to configure settings and repair common problems relating to printers


    Student Requirements
    If you have not already received login information for Canvas/T-BirdWeb Portal/E-mail, you will need to contact the Enrollment Management office at (575) 492-2546.

    Check first-time login page for instructions at

    Canvas Assistance

    You must have access, on a regular basis, to a computer that supports the Canvas minimum specifications and has an active connection to the Internet. See the minimum computer specification requirements at


    Response Time Frames: The instructor will respond to student email within 24 hours on weekdays and 48 hours on weekends. Grades for the course will be posted by the end of Friday each week.

    Online Student Orientation at New Mexico Junior College from NMJCDLID on Vimeo.


    Students will be held responsible for the information on these pages.

    Academic Honesty
    Each student is expected to maintain the highest standards of honesty and integrity in online academic and professional matters. The College reserves the right to take disciplinary action, up to and including dismissal, against any student who is found guilty of academic dishonesty or otherwise fails to meet these standards. Academic dishonesty includes, but is not limited to, dishonesty in quizzes, tests, or assignments; claiming credit for work not done or done by others; and nondisclosure or misrepresentation in filling out applications or other College records. Cheating or gaining illegal information for any type of graded work is considered dishonest and will be dealt with accordingly.

    Americans with Disabilities Act (ADA) Information
    Any student requiring special accommodations should contact the Special Needs Student Services Coordinator at (575) 492-2576 or by e-mail at

    Attendance Policy and Participation Expectations
    It is expected that you regularly log into class at least three times weekly and check your Canvas mail to ensure you have not missed any changes/updates. Students are expected to complete discussions/quizzes/tests/ assignments before deadlines expire.

    Canvas Help
    If you experience difficulty with Canvas you may reach the Canvas Helpdesk at, or by calling the 24 hour helpdesk phone at (575) 399-2199.

    The professor is responsible for monitoring and evaluating student conduct and student behavior within the Canvas course. By registering for this class, the student is assumed to have entered into an agreement with New Mexico Junior College and the professor to log into the class regularly and to behave in an appropriate manner at all times. Disruptive behavior may result in the student being removed from the class and dropped for the semester. For comprehensive information on the common rules of netiquette and other online issues, please review the NMJC Online Student Handbook.

    Online Learning Environment
    By participating in an online class, you undertake responsibility for your own progress and time management.

    Offering the work of another as one’s own, without proper acknowledgment, is plagiarism; therefore, any student who fails to give credit for quotations or essentially identical expression of material taken from books, encyclopedias, magazines and other reference works, or from the themes, reports, or other writings of a fellow student, is guilty of plagiarism. Plagiarism violates the academic honesty policy and is considered cheating.

    Tutoring Assistance
    Free tutoring services are available to all NMJC students through Brainfuse and the Academic Success Center located in Mansur Hall room 123 and 124.

    Withdrawal Policy
    The instructor has the right to drop any student who has failed to log on to Canvas for two weeks or more, but it is not guaranteed that the instructor will drop you. If the student chooses to stop attending a class, he/she should withdraw from the class by accessing your student account in the T-Bird Web Portal at, or submitting the required paperwork to the Registrar’s Office by 5:00 p.m. on Thursday, April 19, 2018. Failure to withdraw yourself from a course by this date may result in your receiving an “F” in the course. All students are encouraged to discuss their class status with the professor prior to withdrawing from the class.

  15. COURSE OUTLINE S.C.Alcos Syllabus
    *This syllabus is subject to change at the discretion of the instructor. Any changes will be minimal and will be announced in class. You will be notified via Canvas where you will find more information and further instructions about the changes.

    ***** Students should seriously set aside about 6-9 Hours of uninterrupted study time per week for this course *****

    CS233M Computer Repair and Upgrade (Part II)
    Web Online
    Spring 2018 Course Outline/Timeline
    Course Introduction and Review
    Week 1 (1/16-1/22)

    Course Information
    Module Zero

    Module Zero (Due by 1/22)
    Introduction Discussion
    Student Profile
    Notification Settings
    Academic Honesty
    Contact Information
    Course Information Quiz

    Pre-Tests (Due by 1/29)
    Exam A Domain 1 - Basic Hardware Components
    Exam A Domain 2 - Video
    Exam A Domain 3 - Audio
    Exam A Domain 4 - External Devices
    Exam A Domain 5 - Storage
    Exam A Domain 6 - Networking
    You have two weeks to complete these Pre-Tests to prepare you for this course.

    Module 7.0
    Week 1 (1/16-1/22)

    7.1 Printers
    7.2 Printer Configuration
    7.3 Network Printing

    7.1.7 Choose a Printer
    7.2.5 Select and Install Printer
    7.3.5 Configure Network Printing
    1 - Discussion
    1 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets

    Week 2 (1/22-1/29)

    7.4 Printing Management
    7.5 Printer Maintenance
    7.6 Printer Troubleshooting

    7.4.4 Configure Printer Properties
    7.4.5 Manage Printing
    2 - Discussion
    2 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets
    Module 8.0
    Week 3 (1/29-2/5)

    8.1 Notebook Computers
    8.2 Notebook Components
    8.3 Notebook Power Management
    8.4 Notebook Troubleshooting

    8.3.5 Edit Power Options
    8.3.6 Create a Power Plan
    3 - Discussion
    3 - Exam Report (Practice Questions) Upload

    4 Practice Exam Question Sets
    Exam: B.2 Domain 1: Hardware, Practice Questions (4.5 Hours)
    Week 4 (2/5-2/12)

    8.5 Mobile Devices
    8.6 Mobile Device Networking
    8.7 Mobile Device Security
    8.8 Mobile Device Troubleshooting

    8.6.7 Manage Mobile Devices
    4 - Discussion
    4 - Exam Report (Practice Questions) Upload

    4 Practice Exam Question Sets
    Module 9.0
    Week 5 (2/12-2/19)

    9.1 Windows System Tools
    9.2 Preferences and Settings
    9.3 Performance Monitoring
    9.4 Users and Groups

    9.4.6 Manage Users and Groups 5 - Discussion
    5 - Exam Report (Practice Questions) Upload

    4 Practice Exam Question Sets
    Exam: B.3 Domain 2: Networking, Practice Questions (2.5 Hours)
    Week 6 (2/19-2/26)

    9.5 Remote Services
    9.6 Windows Application Management
    9.7 Linux Application Management
    9.8 Digital Content Management

    9.5.7 Configure Remote Services
    9.6.9 Manage Applications
    9.7.5 Manage Linux Processes
    6 - Discussion
    6 - Exam Report (Practice Questions) Upload

    4 Practice Exam Question Sets
    Exam: B.4 Domain 3: Mobile Devices, Practice Questions (1.5 Hours)
    Week 7 (2/26-3/5)

    9.9 Updates
    9.10 System Backup
    9.11 System Protection
    9.12 System Recovery

    9.9.4 Configure Windows Update
    9.10.6 Back Up the Computer
    9.10.8 Configure File History
    9.11.5 Create a Restore Point
    9.12.5 Restore Data from File History
    7 - Discussion
    7 - Exam Report (Practice Questions) Upload

    4 Practice Exam Question Sets
    Exam: B.5 Domain 4: Hardware and Network Troubleshooting, Practice Questions (2.5 Hours)
    Week 8 (3/5-3/12)

    9.13 Virtual Memory
    9.14 Operating System Troubleshooting
    9.15 Windows Boot Errors

    9.13.4 Configure Virtual Memory
    9.15.4 Configure the Boot Order
    9.15.9 Troubleshoot System Startup 1
    9.15.10 Troubleshoot System Startup 2
    9.15.11 Troubleshoot System Startup 3
    9.15.12 Troubleshoot System Startup 4
    8 - Discussion
    8 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets
    Exam: C.2 Domain 1: Windows Operating Systems, Practice Questions (3.5 Hours)
    Module 10.0
    Week 9 (3/12-3/19)

    10.1 Component Selection
    10.2 Windows Pre-Installation
    10.3 Windows Installation
    10.4 Post Installation
    10.5 Virtualization

    10.3.3 Prepare Disks for Installation
    10.5.4 Enable TV in the BIOS
    9 - Discussion
    9 - Exam Report (Practice Questions) Upload

    5 Practice Exam Question Sets
    Exam: C.3 Domain 2: Other Operating Systems and Technologies, Practice Questions (2.5 Hours)
    Module 11.0
    Week 10 (3/19-3/26)

    11.1 Windows File Location
    11.2 Managing Files on Windows
    11.3 NTFS Permissions

    11.2.5 Manage Files
    11.2.9 Manage Files and Folders
    11.3.4 Configure NTFS Permissions
    10 - Discussion
    10 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets
    Exam: C.4 Domain 3: Security, Practice Questions (2 Hours)
    Week 11 (3/26-4/2)

    11.4 Shared Folders
    11.5 Linux File Management

    11.4.6 Share and Secure Folders
    11.5.6 Manage the Linux File System
    11.5.7 Manage Linux File Ownership
    11 - Discussion
    11 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets
    Exam: C.5 Domain 4: Software Troubleshooting, Practice Questions (2 Hours)
    Module 12.0
    Week 12 (4/2-4/9)

    12.1 Best Practices
    12.2 Incident Response
    12.3 Physical Security
    12.4 Social Engineering
    12.5 BIOS/UEFI Security

    12.3.6 Require a Screen Saver Password
    12.5.4 Configure BIOS/UEFI Security
    12 - Discussion
    12 - Exam Report (Practice Questions) Upload

    5 Practice Exam Question Sets
    Exam: C.6 Domain 5: Operational Procedures, Practice Questions (1 Hour)
    Week 13 (4/9-4/16)

    12.6 Malware Protection
    12.7 Authentication
    12.8 File Encryption

    12.7.5 Enforce Password Settings
    12.7.6 Manage Linux Passwords
    12.8.4 Encrypt Files
    13 - Discussion
    13 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets
    Week 14 (4/16-4/23)

    12.9 Network Security
    12.10 Firewalls
    12.11 Proxy Servers
    12.12 VPN
    12.13 Security Troubleshooting

    12.10.4 Configure the Windows Firewall
    12.11.4 Use a Proxy
    12.12.4 Configure a VPN Connection
    14 - Discussion
    14 - Exam Report (Practice Questions) Upload

    5 Practice Exam Question Sets

    ****Last Day to Withdraw is April 19th, 2018 ****

    Week 15 (4/23-5/7)

    CompTIA 220-901 Graded Practice Exam with LABs

    TASK 1 - CompTIA A+ Practice Exams (3 HOURS)
    Exam: B.6 CompTIA 220-901 Certification Practice Exam
    Exam: C.7 CompTIA 220-902 Certification Practice Exam

    TASK 2 - Additional LABs for Review
    Lab: 13.1 Build a Computer from Scratch
    Lab: 13.2 Troubleshoot a Malfunctioning Computer
    Lab: 13.3 Troubleshoot System Startup
    Lab: 13.4 Create a Home Office Network

    Week 16 (4/30-5/7)

    PC Pro Certification Review and Practice LABs

    TASK 1 - Practice Exams (4 HOURS)
    Exam: A.8 PC Pro Domain 7: Printing
    Exam: A.9 PC Pro Domain 8: Mobile Devices
    Exam: A.10 PC Pro Domain 9: System Management
    Exam: A.11 PC Pro Domain 10: Security
    Exam: A.12 PC Pro Certification Practice Exam

    TASK 2 - Additional LABs for Review
    Lab: 13.5 Configure the Windows Operating System
    Lab: 13.6 Troubleshoot a Mobile Device
    Lab: 13.7 Configure Linux
    Lab: 13.8 Lab Sandbox

    FINAL WEEK (5/7-5/9)

    Remote Proctor Now will only be used for the final exam. The cost for the service is $15 per exam per student per course.

    You will also have the option to take the final exam through the NMJC Testing Center for free if you are a local student. Further instructions will be provided in Canvas when the course begins.

    The Final Exam will be for two (2) hours and will consist of questions from the PC Pro Certification Modules 7 to 12.

    Module 7 - Printing
    Module 8 - Mobile Devices
    Module 9 - System Management
    Module 10 - Peripheral Devices
    Module 11 - File Management
    Module 12 - Security