Computer Repair and Upgrade I


  2. A. Course Title: Computer Repair and Upgrade I
    B. Course Number: CS 223M - 30394
    C. Semester: Fall 2017
    D. Days/Time: Online
    E. Credit Hours: 3
    F. Instructor: Alcos, Sherhil
    G. Office: C.M. Burke University Center (UC) 229
    H. Email Address:
    I. Office Phone: (575) 492-2652
    J. Office Hours: Tuesday: 3:00:00 PM-5:00:00 PM (MST);
    Wednesday: 3:00:00 PM-5:00:00 PM (MST);
    Thursday: 3:00:00 PM-5:00:00 PM (MST);
    My preferred method of communication is through Canvas Inbox. I will respond to messages within 24 hours on weekdays and 48 hours on weekends. In-Person meeting is by appointment ONLY although I am usually in my office from 8-5 Monday to Friday.
    K. Time Zone: Mountain Time
    L. Prerequisite(s): There are no prerequisite(s) for this course.
    M. Corequisite(s): There is no corequisite(s) for this course
    N. Class Location: Virtual

    This course will allow students to learn routine preventive maintenance for PCs including hardware trouble-shooting, troubleshooting software, motherboard testing, adding replacement boards and peripherals, and upgrading the central processing unit. This is a three credit hour course.


    There is no guarantee of transferability and the student is advised to check with the receiving institution if they intend to transfer to another institution.



    TestOut PC Pro
    LabSim ISBNs 978-1-935080-42-8


    You can buy your books online at the NMJC Bookstore.


    Students attending New Mexico Junior College will be evaluated according to the following grading scale:

    						90 - 100%	=	A
    						80 -  89%	=	B
    						70 -  79%	=	C
    						60 -  69%	=	D
    					 	 0 -  59%	=	F

    Grade Distribution

    LABs 45%
    Discussions 5%
    Practice Exams 30%
    Final Exam 20%
    TOTAL 100%

    LABs - The LABs are from Test Out. Each lab has a video, audio, an option to show closed captioning or transcripts.
    Discussion - The Canvas discussions cover latest technology, tips and tricks for technicians, etc. You will be required to either read an article or watch a video clip. You are to answer the questions by Wednesday and answer to two of your classmates between Thursday and Monday. A rubric will be used to evaluate your participation.
    Practice Exams - The practice exams are provided by Test Out. These are sample questions that are similar to that of the certifications. In order to pass the practice exams, you should score at least an 80%. You will save the exam report of your first attempt and your last attempt. You can keep on taking it until you get at least an 80%. Each of the reports must show the expanded incorrect responses for the instructor's review.
    Final Exam - The Final Exam is composed of the 6 modules so there are 6 parts. It will be open from 12/4/17 until 12/13/17 to give you plenty of time. You will have to use the Remote Proctor Now that will cost you a small fee. Further instructions will be given as you get closer to the Finals week.

    Course Policies

    *****This is a VERY INTENSIVE course and by proceeding, you acknowledge the course policies below and you fully understand the demands of this course. The high-quality standard of work and participation are expected from YOU. *****

    Retrieving Grades from T-BirdWeb Portal
    Go to the New Mexico Junior College T-BirdWeb Portal login page. Please enter your User Identification Number (ID), which is your Banner ID, and your Personal Identification Number (PIN). When finished, click Login.

    Tips for Success in Online Courses:
    1. Log in to class regularly.
    2. Pay attention.
    3. Take notes.
    4. Keep up with readings and assignments.
    5. Ask questions when you do not understand something.
    6. Utilize your professor’s office hours and e-mail.
    7. Read the text.
    8. Adhere to the deadlines posted in the course outline.


    New Mexico Junior College’s institutional student learning outcomes represent the knowledge and abilities developed by students attending New Mexico Junior College. Upon completion students should achieve the following learning outcomes along with specific curriculum outcomes for respective areas of study:


    Students in the Business/Computer Science Departments should be able to:
    1) Demonstrate an understanding of industry specific ethics (self & community),
    2) Prepare and interpret documents,
    3) Interpret and characterize data appropriate to the course (critical thinking),
    4) Demonstrate computer skills appropriate to the course, and
    5) Demonstrate the value of professionalism in the workplace.


    By the end of this course, students should be able to:

    • Assemble components based on customer requirements
    • Install, configure and maintain devices, PCs and software for end users
    • Describe the basics of networking and security/forensics
    • Diagnose, resolve and document common hardware and software issues
    • Apply troubleshooting skills
    • Provide appropriate customer support
    • Describe the basics of virtualization, desktop imaging and deployment


    Student Requirements
    If you have not already received login information for Canvas/T-BirdWeb Portal/E-mail, you will need to contact the Enrollment Management office at (575) 492-2546.

    Check first-time login page for instructions at

    Canvas Assistance

    You must have access, on a regular basis, to a computer that supports the Canvas minimum specifications and has an active connection to the Internet. See the minimum computer specification requirements at


    Response Time Frames: The instructor will respond to student email within 24 hours on weekdays and 48 hours on weekends. Grades for the course will be posted by the end of Friday each week.

    Online Student Orientation at New Mexico Junior College from NMJCDLID on Vimeo.


    Students will be held responsible for the information on these pages.

    Academic Honesty
    Each student is expected to maintain the highest standards of honesty and integrity in online academic and professional matters. The College reserves the right to take disciplinary action, up to and including dismissal, against any student who is found guilty of academic dishonesty or otherwise fails to meet these standards. Academic dishonesty includes, but is not limited to, dishonesty in quizzes, tests, or assignments; claiming credit for work not done or done by others; and nondisclosure or misrepresentation in filling out applications or other College records. Cheating or gaining illegal information for any type of graded work is considered dishonest and will be dealt with accordingly.

    Americans with Disabilities Act (ADA) Information
    Any student requiring special accommodations should contact the Special Needs Student Services Coordinator at (575) 492-2576 or by e-mail at

    Attendance Policy and Participation Expectations
    It is expected that you regularly log into class at least three times weekly and check your Canvas mail to ensure you have not missed any changes/updates. Students are expected to complete discussions/quizzes/tests/ assignments before deadlines expire.

    Canvas Help
    If you experience difficulty with Canvas you may reach the Canvas Helpdesk at, or by calling the 24 hour helpdesk phone at (575) 399-2199.

    The professor is responsible for monitoring and evaluating student conduct and student behavior within the Canvas course. By registering for this class, the student is assumed to have entered into an agreement with New Mexico Junior College and the professor to log into the class regularly and to behave in an appropriate manner at all times. Disruptive behavior may result in the student being removed from the class and dropped for the semester. For comprehensive information on the common rules of netiquette and other online issues, please review the NMJC Online Student Handbook.

    Online Learning Environment
    By participating in an online class, you undertake responsibility for your own progress and time management.

    Offering the work of another as one’s own, without proper acknowledgment, is plagiarism; therefore, any student who fails to give credit for quotations or essentially identical expression of material taken from books, encyclopedias, magazines and other reference works, or from the themes, reports, or other writings of a fellow student, is guilty of plagiarism. Plagiarism violates the academic honesty policy and is considered cheating.

    Tutoring Assistance
    Free tutoring services are available to all NMJC students through Brainfuse and the Academic Success Center located at the Pannell Library on the 1st floor.

    Withdrawal Policy
    The instructor has the right to drop any student who has failed to log on to Canvas for two weeks or more, but it is not guaranteed that the instructor will drop you. If the student chooses to stop attending a class, he/she should withdraw from the class by accessing your student account in the T-Bird Web Portal at, or submitting the required paperwork to the Registrar’s Office by 5:00 p.m. on Tuesday, November 21, 2017. Failure to withdraw yourself from a course by this date may result in your receiving an “F” in the course. All students are encouraged to discuss their class status with the professor prior to withdrawing from the class.

  15. COURSE OUTLINE S.C.Alcos Syllabus
    *This syllabus is subject to change at the discretion of the instructor. Any changes will be announced in class. You will be notified via Canvas where you will find the revised course outline.

    ***** Allot about 6-9 Hours of uninterrupted study time per week for this course *****

    CS233M Computer Repair and Upgrade (Part I)
    Web Online
    Fall 2017 Course Outline/Timeline
    Course Introduction
    Week 1 (8/21-8/27)

    Course Information
    Module Zero

    Introduction Discussion
    Student Profile
    Notification Settings
    Academic Honesty
    Contact Information
    Course Information Quiz

    Module 1.0
    Week 1 (8/21-8/28)

    1.1 Course Introduction
    1.2 Using the Simulator
    1.3 Hardware Basics
    1.4 Windows Basics
    1.5 Linux Basics
    1.6 Mac OS Basics

    1.2.2 Explore the Lab Interface
    1.2.4 Connect Internal Components
    1.3.6 Set Up A Computer
    1.4.2 Windows Operating System Facts
    1.4.6 Windows Interface Facts
    1.5.4 Using Shell Commands
    1.5.5 Shutdown a Linux System
    1 - Discussion
    1 - Exam Report (Practice Questions) Upload

    4 Practice Exam Question Sets

    Module 2.0
    Week 2 (8/28-9/4)

    2.1 Protection and Safety
    2.2 Professionalism
    2.3 PC Tools
    2.4 PC Maintenance
    2.5 Troubleshooting Overview

    2.4.6 Install a UPS
    2 - Discussion
    2 - Exam Report (Practice Questions) Upload

    5 Practice Exam Question Sets
    Module 3.0
    Week 3 (9/4-9/11)

    3.1 Cases and Form Factors
    3.2 Power Supplies
    3.3 Motherboards and Buses
    3.4 Motherboard and Troubleshooting

    3.2.5 Install a Power Supply
    3.3.5 Choose and Install a Motherboard
    3.4.3 Troubleshoot System Power
    3.4.4 Troubleshoot Power Supply Problems
    3 - Discussion
    3 - Exam Report (Practice Questions) Upload

    4 Practice Exam Question Sets
    Week 4 (9/11-9/18)

    3.5 Processors
    3.6 Processor Troubleshooting
    3.7 Memory

    3.5.7 Select and Install a Processor 1
    3.5.8 Select and Install a Processor 2
    3.6.3 Troubleshoot Processor Installation 1
    3.6.4 Troubleshoot Processor Installation 2
    4 - Discussion
    4 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets
    Week 5 (9/18-9/25)

    3.8 Memory Installation
    3.9 Memory Troubleshooting
    3.10 BIOS/UEFI

    3.8.3 Select Memory by Sight
    3.8.7 Install Triple Channel Memory
    3.9.4 Troubleshoot Memory 1
    3.9.5 Troubleshoot Memory 2
    3.10.7 Find BIOS/UEFI Settings
    3.10.8 Clear CMOS Settings
    5 - Discussion
    5 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets
    Week 6 (9/25-10/2)

    3.11 Expansion Cards
    3.12 Video
    3.13 Audio
    3.14 Cooling

    3.11.4 Install Expansion Cards
    3.12.5 Upgrade a Video Card
    3.13.7 Select and Install a Sound Card
    6 - Discussion
    6 - Exam Report (Practice Questions) Upload

    4 Practice Exam Question Sets
    Module 4.0
    Week 7 (10/2-10/9)

    4.1 Peripheral Devices
    4.2 USB
    4.3 IEEE 1394 (Firewire)
    4.4 Display Devices

    4.1.3 Connect a KVM Switch
    4.2.3 Install USB Devices
    4.2.4 Install a USB Adapter
    4.3.3 Connect FireWire Devices
    4.4.7 Select and Configure Dual Monitors
    7 - Discussion
    7 - Exam Report (Practice Questions) Upload

    4 Practice Exam Question Sets
    Week 8 (10/9-10/16)

    4.5 Video Troubleshooting
    4.6 Device Driver Management
    4.7 Device Drive Troubleshooting

    4.5.3 Optimize Video Settings
    4.6.8 Manage Devices
    4.7.4 Manage Devices 1
    4.7.5 Manage Devices 2
    8 - Discussion
    8 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets
    Module 5.0
    Week 9 (10/16-10/23)

    5.1 Storage Devices
    5.2 SATA
    5.3 Optical Media
    5.4 RAID

    5.2.4 Install SATA Devices
    5.4.5 Create RAID Arrays
    5.4.6 Implement a RAID Solution
    9 - Discussion
    9 - Exam Report (Practice Questions) Upload

    4 Practice Exam Question Sets
    Week 10 (10/23-10/30)

    5.5 File System
    5.6 File System Creation
    5.7 Storage Management

    5.6.3 Create Volumes
    5.6.5 Format Drives
    5.7.5 Add Space to Existing Volumes
    10 - Discussion
    10 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets
    Week 11 (10/30-11/6)

    5.8 Storage Spaces
    5.9 Disk Optimization
    5.10 Storage Troubleshooting

    5.8.4 Implement Storage Spaces
    5.9.6 Perform Disk Maintenance
    5.10.5 Troubleshooting SATA Devices
    11 - Discussion
    11 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets
    Module 6.0
    Week 12 (11/6-11/13)

    6.1 Networking Overview
    6.2 Network Hardware
    6.3 Network Media
    6.4 Ethernet

    6.2.5 Select and Install a Network Adapter
    12 - Discussion
    12 - Exam Report (Practice Questions) Upload

    4 Practice Exam Question Sets
    Week 13 (11/13-11/20)

    6.5 IP Networking
    6.6 IP Configuration
    6.7 IPv6
    6.8 802.11 Wireless

    6.6.5 Configure TCP/IP Settings
    6.6.6 Configure Alternate TCP/IP Settings
    6.8.7 Connect to a Wireless Network
    6.8.8 Configure a Wireless Profile
    13 - Discussion
    13 - Exam Report (Practice Questions) Upload

    4 Practice Exam Question Sets
    Week 14 (11/20-11/27))

    6.9 Infrared, Bluetooth, and NFC
    6.10 Internet Connectivity
    6.11 SOHO Configuration

    6.10.3 Configure a Cable Internet Connection
    6.10.4 Configure a DSL Internet Connection
    6.10.5 Configure a Dial-Up Internet Connection
    6.11.7 Configure a Wireless Infrastructure
    14 - Discussion
    14 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets

    ****Last Day to Withdraw ****

    Week 15 (11/27-12/4)

    6.12 Network Utilities
    6.13 HomeGroup Networking
    6.14 Network Troubleshooting

    6.12.3 Find Configuration Information 1
    6.12.4 Find Configuration Information 2
    6.12.5 Find Configuration Information 3
    6.12.6 Use ifconfig
    6.14.7 Fix a Network Connection 1
    6.14.8 Fix a Network Connection 2
    15 - Discussion
    15 - Exam Report (Practice Questions) Upload

    3 Practice Exam Question Sets
    Week 16 (12/4-12/13)

    Remote Proctor Now will be used for the final exam (check the Canvas course for additional information for fees and instructions)

    PC Pro Certification Questions from all 6 Modules

    Part 1 - Basic Hardware Components
    Part 2 - Video
    Part 3 - Audio
    Part 4 - External Devices
    Part 5 - Storage
    Part 6 - Networking